Firstly, check your Spam/Junk folder in your email - sometimes our emails end up in there.
If you can't find your tickets in your email, try logging into your account and see if you can find them there. Do this by following these simple steps:
Login to your account - if you need help with this, refer to this article
Click your initials on the top right-hand corner and select "My Tickets." They should appear here.
If you are still having trouble finding your tickets, please email firstname.lastname@example.org and we can re-send them to you via email